Frequently Asked Questions (FAQs)

What Shipping Methods Are Available?

Please refer to shipping policy by clicking here

How Long Will it Take To Get My Package?

Please refer to shipping policy by clicking here

How Do I Track My Order?

You can track your order using “Track your order” function at here by providing your order no and email address.

How Do I Place an Order?

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How Should I to Contact if I Have Any Queries?

You can contact us by using the methods below

  1. Visit our store at Lot 15-1, 1st Floor, Block B, Heritage Plaza, Off Jalan Lintas, 88300 Penampang, Kota Kinabalu. Sabah. East Malaysia.
  2. Call our customer service hotline at +60 088 – 701 333
  3. Drop us a message by filling up a form at here
  4. Email us at general@tesb.com.my

Do I Need an Account to Place an Order?

No, it is optional to create an account before placing an order. Please make sure that important info such as contact number, email and shipping address is fill up during checkout process.