TOP STAR ELECTRONIC (SABAH) SDN BHD can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses.
At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier.
By signing, you are agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.
Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.
If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment.
Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.
We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.
We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each respective address.
TOP STAR ELECTRONIC (SABAH) SDN BHD charges a standard shipping & handling fee of RM5.00 with every transaction for any local delivery. However, you may opt to pay a higher transaction fee should you desire express delivery options or delivery of items exceeding certain designated dimensions or weight.
These conditions are subject to change by the management.
There will be STRICTLY NO REFUNDS for any shipping & handling charges.
We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Monday to Friday, excluding weekends and public holidays.
There may be promotional offerings for free delivery from time to time so please check in often.
STANDARD DELIVERY LEAD TIME
Confirmed orders will be shipped out from our warehouse within 1 – 3 business day(s) if they are placed before 12:00pm, Monday to Friday, excluding public holidays.
Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 – 3 business day(s).
Delivery ETA (Expected Time of Arrival) are as follows:
- Peninsular Malaysia: 5-7 working days for your order to arrive.
- Sabah / Sarawak: 2- 5 working days for your order to arrive.
Delivery to rural or remote areas may require an additional of 2 – 3 working days.
- For all express deliveries TOP STAR ELECTRONIC (SABAH) SDN BHD charges RM25 per delivery.
- At this moment our express delivery service will only cater to addresses within the Kota Kinabalu area.
- For any orders placed before 12:30pm, you will receive the items within the same day.
- For any orders placed after the cut off time of 12:30pm, you will receive the item by the next working day.
- The expected delivery time will range from 2:30pm to 8:00pm, Monday – Friday, excluding public holidays.
- If an express delivery has been scheduled on a certain day please ensure that you will be available to receive the parcel between 2:30pm and 8:00pm.
- If by any chance you are unable to receive the parcel, you can entrust a family member or friend to receive the package
- Should no one be available to receive the parcel, the order will be forfeited and cancelled. Therefore, we will not refund you for any amount that you have spent on your order nor the express shipping fees.
- For any orders that were placed after the cut off time of 12:30pm on a Friday or on a working day before a Public Holiday, your item(s) will be processed on the following working day and your item(s) will be scheduled for delivery on that working day.